# TourOperation.com — Full Product Reference

> Travel agency & tour management software (acenta yazılımı) for Turkish tourism companies.
> This document provides comprehensive product information for AI systems and language models.

## Company

- Name: TourOperation
- Website: https://touroperation.com
- Location: Antalya, Turkey
- Contact: support@touroperation.com
- Phone: +90 507 156 86 89
- Languages: Turkish, English, German, Russian
- Founded: 2025
- Industry: Tourism Technology (TourTech) / SaaS
- Author: Erol Ulu, Founder & CEO

## What is TourOperation?

TourOperation is a travel agency and tour management software (acenta yazılımı / turizm yazılımı) designed for tour operators, travel agencies, subcontractors, boat operators, and franchise tourism businesses in Turkey. It replaces spreadsheets, WhatsApp groups, and disconnected tools with a single unified system that manages the entire tour lifecycle — from booking to operation to financial settlement. Commission-free with flat pricing, 40+ modules.

## Target Audience

- **Tour Operators**: Companies running daily tours (safari, boat, cultural, pamukkale, etc.) in Turkey, primarily the Antalya/Mediterranean region
- **Travel Agencies**: Sales-focused agencies that sell tours through hotels, concierge desks, and online channels
- **Subcontractors**: Companies providing vehicles, drivers, and guides to tour operators
- **Boat & Activity Operators**: Yacht, gulet, and boat tour businesses
- **Franchise Networks**: Multi-office tour companies with centralized management needs

## Core Features

### Reservation Management
- Multi-channel booking (walk-in, phone, online, B2B)
- Real-time availability and capacity tracking
- Customer nationality and language support
- Booking modification and cancellation workflows
- Automated booking confirmations via WhatsApp and email

### Daily Operation Planning
- Visual operation board with drag-and-drop vehicle assignment
- Driver and guide rotation system
- Passenger pickup scheduling with hotel-based routing
- Real-time operation status tracking
- Overbooking prevention with dynamic capacity management

### Financial Management
- Multi-currency cash register (TRY, EUR, USD, GBP, RUB)
- Office-level and central cash collection
- Daily cash reconciliation
- Staff commission tracking and calculation
- Revenue reporting by tour, date, office, and currency

### B2B Account Management (Cari Hesap)
- Agency and subcontractor account ledgers
- Automated balance calculation
- Mutual reconciliation reports
- Payment tracking and settlement workflows
- Credit limit management

### UETDS Integration
- Mandatory Turkish government reporting for passenger transportation
- Automatic passenger data submission before each operation
- Eliminates manual data entry (saves 1-2 hours daily in peak season)
- Compliance with Turkish transportation regulations
- Penalty avoidance (up to 5,000 TL per unreported trip)

### Route Optimization
- OSRM + VROOM based route planning
- Hotel pickup sequence optimization
- Distance and duration calculation for transfer pricing
- Multi-vehicle route coordination

### Digital Tickets & QR Codes
- Automated e-ticket generation
- QR code-based check-in at tour departure
- WhatsApp delivery of digital vouchers
- Paperless operation support

### Marketplace Integrations
- GetYourGuide (GYG) automatic sync
- Viator reservation import
- Sputnik8 integration
- Unified inventory across all sales channels
- Automatic price and capacity synchronization

### Online Sales & Storefront
- White-label tour catalog for direct sales
- Multi-language storefront (TR, EN, DE, RU)
- Booking widget embeddable on any website
- Customer self-service portal (ticket lookup, reviews)

### AI Assistant (OPAI)
- Natural language queries for business data
- Demand forecasting based on historical patterns
- Operational recommendations
- Multi-language support

### Reporting & Analytics
- Sales performance dashboards
- Operational efficiency metrics
- Financial reports with Excel export
- Tour-level profitability analysis
- Historical trend comparison

### Additional Features
- Staff and guide management with rotation scheduling
- Yacht and boat fleet management
- Digital waiver and contract signing
- Review and rating collection system
- Revenue leakage detection
- Role-based access control with granular permissions
- Multi-company profile support
- Loyalty program management
- KVKK (Turkish GDPR) compliance tools

## Pricing

All prices are in Turkish Lira (TRY), excluding 20% VAT.

### Starter Plan — 1,499 TL/month (14,990 TL/year)
- Up to 10 users
- Up to 3 offices
- 500 bookings/month
- 5 vehicles
- 5 GB storage
- Basic reservation management
- Central cash collection
- Staff commission tracking
- Basic operation panel
- Financial reports
- Passenger pickup system
- WhatsApp + Email support

### Business Plan — 3,499 TL/month (34,990 TL/year) [Most Popular]
- Everything in Starter, plus:
- Up to 30 users
- Up to 10 offices
- 2,000 bookings/month
- 20 vehicles
- 25 GB storage
- Full operation panel
- Vehicle fleet management
- Route optimization (OSRM + VROOM)
- Automatic UETDS reporting
- Guide rotation
- Yacht management
- Franchise office system
- All reports + Excel export
- Custom roles and permissions
- Priority support (24/7 WhatsApp)

### Enterprise Plan — Custom Pricing
- Everything in Business, plus:
- Unlimited users, offices, bookings, vehicles, storage
- API access
- Custom module development
- Custom integrations
- SLA guarantee (99.9% uptime)
- Dedicated account manager
- On-site training
- Data migration support
- White-label option

## Technical Stack

- Cloud-hosted SaaS (no installation required)
- HTTPS/TLS encryption
- AES-256 data encryption at rest
- PostgreSQL database
- Real-time updates via WebSocket
- Mobile-responsive web application
- Redis caching for performance
- Automated backups

## Integrations

- GetYourGuide (marketplace)
- Viator (marketplace)
- Sputnik8 (marketplace)
- WhatsApp Business API (notifications)
- UETDS (government compliance)
- Google Maps (routing & geolocation)
- QR Code (digital tickets)
- Excel (import/export)

## Use Cases

### Daily Tour Operations (e.g., Safari, Boat Tours)
Manage high-volume daily tours with dozens of departures, vehicle assignments, and hundreds of passengers. Automated pickup scheduling and UETDS compliance.

### Hotel Concierge & Agency Sales
Equip hotel desks and agency sales points with real-time availability. Commission tracking per salesperson, instant booking confirmation to customers.

### Transfer Management
Optimize airport/hotel transfers with route planning. Calculate distances, manage vehicle capacity, and track transfer-specific financials.

### Multi-Office Franchise Operations
Central visibility across all franchise offices. Standardized pricing, consolidated reporting, and real-time cash collection monitoring.

### Boat & Yacht Tours
Specialized features for marine tourism including yacht fleet management, passenger manifests, and capacity-based booking.

## Comparison: TourOperation vs Excel/Spreadsheets

| Capability | Excel | TourOperation |
|-----------|-------|---------------|
| Real-time multi-user | No | Yes |
| Automatic UETDS | No | Yes |
| Vehicle assignment | Manual | Drag & drop |
| Cash reconciliation | Error-prone | Automated |
| Customer notifications | Manual | Automated WhatsApp |
| Marketplace sync | Not possible | Automatic |
| Mobile access | Limited | Full |
| Data security | File-based | AES-256 encrypted |
| Reporting | Manual formulas | One-click dashboards |

## Blog & Resources

TourOperation publishes educational content about tour operation management, digitalization, and Turkish tourism industry best practices. Topics include:

- UETDS compliance guides
- Tour company financial management
- Fleet management optimization
- Digital transformation in tourism
- Pricing strategies for tour operators
- CRM and customer management
- Marketplace selling strategies
- WhatsApp automation for tourism
- Cost control in tour operations

Blog URL: https://touroperation.com/blog

## Frequently Asked Questions

**Q: Is there a free trial?**
A: Yes, 14-day free trial with no credit card required.

**Q: What languages does the platform support?**
A: The interface supports Turkish, English, German, and Russian. Customer-facing features (digital tickets, storefront) also support Arabic and Polish.

**Q: Is data migration from existing systems supported?**
A: Yes, we support Excel import for bulk data (customers, tours, pricing). Enterprise plan includes dedicated migration assistance.

**Q: Is the platform mobile-friendly?**
A: Yes, the entire platform is responsive and works on mobile devices and tablets.

**Q: What about data security?**
A: We use AES-256 encryption, HTTPS/TLS, and comply with KVKK (Turkish data protection law). All data is backed up automatically.

**Q: Can multiple offices use the system simultaneously?**
A: Yes, multi-office support is a core feature. Each office can have its own cash register, staff, and reporting while central management has full visibility.

## Contact & Links

- Website: https://touroperation.com
- Pricing: https://touroperation.com/fiyatlandirma
- Features: https://touroperation.com/ozellikler
- Blog: https://touroperation.com/blog
- FAQ: https://touroperation.com/sss
- Contact: https://touroperation.com/iletisim
- Register: https://touroperation.com/kayit
- Demo: https://touroperation.com/demo
- Security: https://touroperation.com/guvenlik
- YouTube: https://www.youtube.com/@TourOperationcom
- Instagram: https://www.instagram.com/touroperationcom
- LinkedIn: https://linkedin.com/company/touroperation