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TourOperationTourOperation

Delivery & Refund Policy

March 2026

1. Service Description

TourOperation.com ("Platform") is a cloud-based operations management platform designed for tour operators, agencies and subcontractors. All services provided are fully digital; no physical product delivery is involved.

2. Digital Service Delivery

Access to Platform services is provided immediately upon successful registration and payment:

  • Account Activation: Your account is automatically activated after registration and email verification.
  • Subscription Start: All features included in your selected plan become available immediately after payment confirmation.
  • Access Information: Your login credentials are the email and password you set during registration. The Platform is accessible 24/7 at admin.touroperation.com.

3. Free Trial Period

All new accounts start with a 14-day free trial. No credit card information is required during the trial period. No automatic charges are made at the end of the trial; subscriptions are only initiated with the user's active consent.

4. Cancellation Terms

  • Monthly Subscriptions: You can cancel at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for the remaining period.
  • Annual Subscriptions: Full unconditional refund within the first 14 days. Cancellations made after 14 days receive a proportional refund for the remaining months.
  • Cancellation Method: You can request cancellation through Settings > Subscription in the Platform or by emailing [email protected].

5. Refund Terms

Refund requests are subject to the following conditions:

  • Full Refund Within 14 Days: All refund requests made within 14 days of payment are accepted without any justification required (right of withdrawal under Article 50 of Turkish Consumer Protection Law No. 6502).
  • After 14 Days: For annual subscriptions, a proportional refund is provided for the unused period. For monthly subscriptions, no refund is given for the current period, but the next period will not be charged.
  • Technical Issues: For platform-originated technical issues that cannot be resolved within 48 hours, a full refund or time extension is provided for the affected period.

6. Refund Process

  1. Submit your refund request to [email protected].
  2. Your request will be reviewed within 3 business days.
  3. Approved refunds are reflected in your account within 5–10 business days, depending on your payment method.
  4. Refunds for credit card payments are made to the same card. Refunds for bank transfers are sent to the IBAN you specify.

7. Data Retention & Deletion

After subscription cancellation, your data is kept in read-only mode for 30 days. During this period, you can reactivate your subscription. After 30 days, data is permanently deleted. You may request earlier deletion of your data.

8. Contact

For questions about delivery and refund terms: