WhatsApp Business
Connect with your customers instantly
Send automatic notifications to your customers with WhatsApp Business integration. Booking confirmations, reminders, tour details, and check-in info delivered with a single click.
Features
What You Can Do
Automatic booking confirmation — instant WhatsApp notification when a customer books
Pre-tour reminders — automatic reminder sent before the tour day
Check-in details — meeting point, time, and guide info sent automatically
Message templates — save frequently used messages as templates
Bulk messaging — notify all guests of a tour at once
Customer message tracking — view incoming replies from within TourOperation
How It Works
Setup and Usage
WhatsApp Business API Connection
Connect your WhatsApp Business API account with TourOperation. Meta Business verification is required.
Create Message Templates
Create message templates for booking confirmation, reminders, and check-in, then submit for Meta approval.
Set Up Automatic Triggers
Define which message to send in which situation: new booking, day before tour, cancellation, etc.
Send & Track
Messages are sent automatically. Delivery status, read receipts, and customer replies are tracked.
Benefits
Why This Integration?
Customer satisfaction increases — timely, personalized notifications build trust
Operational burden decreases — eliminates the need for manual messaging
No-show rates drop — pre-tour reminders increase attendance
Professional image — corporate WhatsApp account enhances brand credibility
FAQ